Having Difficult Conversations
WELCOME WORKSHOPS HOW TO BOOK
CHRYSALIS CALENDAR
·Techniques for instigating crucial conversations
·Understanding the role of personality in behaviours
·Listening effectively to others and holding your own.
·De-escalating anger or hurt in a conversation
This two day course aims to support participants to engage well with conversations where there are sensitive or
contentious issues, emotionally charged feelings, bullying behaviour or issues of performance. It will also give
participants techniques for instigating crucial conversations, articulating points of view at meetings, listening
effectively to others and holding your own. During the session we will consider language, personality traits and the role
that different psychological approaches can have. This is an interactive workshop which will use presentation, group
exercises, discussion and pre-recorded role plays to facilitate learning in a virtual classroom environment. Participants
will get to work directly with actors to role play situations they are facing. This course is limited to a maximum of 16
participants.
Learning Outcomes
Delivered by Fidelma Carolan, Senior Consultant, HSC Leadership Centre
Dates:
9.30am - 4.30pm
Mon 25 Oct & Tues 2 Nov 2021
Thurs 13 Jan & Mon 17 Jan 2022
GMC Capabilities
Domain 1 - Professional Values and Behaviours / Domain 2 - Communication & Interpersonal Skills